Patients can now contact us online for non-urgent medical matters and administration queries. 

To access the system click on the image opposite.

For more information click here.

An emergency is a painful or a life threatening condition.  If it is not, then you should make a routine appointment as you will not be seen as an emergency.

Repeat prescription requests are not emergencies. We offer 3 minute appointment for this. Requests for certification are not an emergency this can be done via a online consultation.

If you require an 'emergency' appointment you will need to call 01708 343113 option 1 from 8.00 am Monday - Friday.

There will be allocated slots, and once these slots are gone, an overflow list will no longer be provided.  

Same day appointments are available Monday to Friday at 8.00 am (by calling 01708 343113 option 1), depending on availability.  These are booked in the order the calls are received.  If there is nothing available on the day, or depending on your request, you may be given an alternative option.  

To request a routine appointment in the next 7 days:

• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
• phone our dedicated appointments line on 01708 343113 option 1 which is open from 8am to 6.30pm Monday - Friday.
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot keep your appointment please let us know as soon as possible. We lose between 40-50 appointments each month because patients book appointments then fail to turn up. This is very wasteful of doctor and nurse time, time which could have been used for other patients. 

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01708 343113 option 1, Monday to Friday from 8am 

For patients who persistently fail to turn up for appointments, we will in future ask the Primary Care Trust to remove them from our patient list.

Please call the dedicated Appointments Line on 01708 343113 to make an appointment to see the Nurse or Healthcare Assistant.

Appointments with a Nurse or Health Care Assistant are offered throughout the day Monday to Friday.  

All the nurses and health care assistants can deliver a wide range of nursing care and procedures but some have extra specialist skills.

Please do not ask for a doctor to call unless the patient is housebound. 

If the patient has a temperature or a rash, coming in to the surgery will do no harm and will not endanger others but please inform the receptionist on arrival incase isolation is needed.

When a home visit is necessary please telephone before 10.30am and be prepared to be asked some details to enable us to assess priorities. Home visits will normally be made after morning surgery and before afternoon surgery.

Out of hours appointments are available at the GP hub with GPs, Advanced Nurse Practitioners and Nurses by following the link below:

https://nhs.bookings.herohealth.net/app/nhs/414/locations/624

At the following locations, these are evening and weekend appointments.

You can see a GP locally at either:

Please note this is not a walk in service, you do need to book an appointment proir to turning up.

If you have any issues booking an appointment, or there are no appointments available please contact your own practice.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

GP Registrars are placed with the surgery for a periods of either 6 months, 12 months or 18 months and will complement the existing healthcare team.  

GP Registrars are doctors who have undertaken their medical training and worked in hospital settings who are now undertaking specialist training in general practice.

We ask for your co-operation in this essential part of their education. They are fully supervised and responsible to us. 

Videos are used to assess consultation styles. You will be asked to sign a consent form. You may decline to be filmed at anytime.

Click here for more information